Officials at Agilent Technologies and Waters say the companies agreed to exchange instrument controls to improve the productivity of customers who own software and instruments from both companies. The new deal replaces earlier provisions under which Agilent implemented control of Waters instruments in the Agilent OpenLAB chromatography data system and Waters implemented control of Agilent liquid chromatography instruments in Waters Empower Software.
Terms and conditions have now been defined on how the companies will exchange instrument control documentation and driver software and how they will provide developer and technical support to one another. It also spells out the escalation mechanisms for resolving technical issues for their mutual customers.
Agilent first agreed to exchange instrument control codes in 1999. According to John Sadler, Agilent vp and general manager of software and informatics, and Rohit Khanna, Ph.D., Waters vp of marketing, technology exchange and vendor collaboration have become increasingly important in the analytical instrument industry over the years, as there are substantial benefits to the scientific community when they can control instruments from multiple vendors with their chromatography data software.