An increasingly important customer concern is increasing system uptime and addressing issues before they occur and escalate. With this in mind, Waters extended Connections Insight, an intelligent device service platform offered as a value-added service along with its Acquity UPLC and nanoAcquity UPLC systems. Connections Insight provides users with real-time system monitoring and alert notification, predictive maintenance technology, and the ability to contact Waters directly from the Acquity system.
The offering now includes performance status reports, available automatically via monthly email, including performance and usage information for instrument counters, auto sampler injections, lamp hours, volume of solvent delivered, lamp ignition, and column usage (injections per column). With user permission, Waters support engineers can log-in and remotely diagnose system performance and operational issues in real-time, eliminating the need for an on-site engineer.
To help labs decrease the downtime of their liquid-handling equipment and ensure confidence in data, Artel (www.artel.com) introduced the MVS Advanced multichannel instrumentation verification platform. “As liquid-handling technology continues to advance and becomes more miniaturized, new methodologies are needed to verify instrument and assay performance,“ states Kirby Pilcher, president. “We recognized the rapidly increasing number of laboratories working with alternative test solutions and higher density 384-well plates, characterized by minute volumes.“
Fully customizable, the MVS Advanced can optimize liquid handling instrumentation with test solutions with the same viscosity as solutions used in actual assays.
Since each customer is unique, and their needs can change unpredictably from one day to the next, this customizability is a must when shopping around for any life science solution. With this in mind, Perkin Elmer (www.perkinelmer.com) unveiled new architecture for its latest version of Labworks LIMS. Version 5.9 provides users with a new toolkit to customize site-specific data structure and presentation utilized by the LIMS modules. By virtually eliminating the need for users to write their own custom interfaces, Labworks Lims v5.9 reduces implementation time and costs, as well as long-term cost of ownership.
“Weve used the Microsoft.Net development platform to create an architecture that provides users with an unprecedented ability to custom-tailor their own systems,“ says Jonathan Rennert, vp and general manager, analytical sciences, for PerkinElmers Life and Analytical Sciences division. “The bottom line is that we put the customers in the drivers seat. They can easily add functionality as their needs change and evolve.“
A new Data Class Designer Tool enables users to easily add and integrate customized data fields and build their own structures for information availability. The Template Designer layout tool allows the user to control how information is presented and organized, with a redesigned, integrated query mechanism that eliminates imposed hierarchies to significantly streamline data searches. “You no longer need to think like a LIMS developer to query your data,“ adds Rennert.
The Labworks Desktop has been redesigned to support customer-defined workflow navigation. Module folders, along with the related files, reports, and templates, are displayed in a familiar Windows format for greater ease-of-use. Users can also create multiple levels of folder sharing or designate restrictions to specific folders.