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November 15, 2010 (Vol. 30, No. 20)

Encouraging Suppliers to Communicate

Earnest Discourse Early and Often Provides Better Outcomes and Increased Customer Satisfaction

  • Last year, when ATM and cash register manufacturer NCR moved its European manufacturing plants to the U.S., one of its early efforts was to gather 260 of its suppliers together at Georgia Tech to leverage their knowledge. “It was fantastic to see the level of innovation,” recalled Peter Dorsman, ...

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